Order Information

How to place an order

There are different ways to place an order at Aisera Headshop. Of course you can place your order online at our website. You can also place an order by fax or email. Please do not forget to include your contact information and your preferred pay method.

If you are not able to place an order online you can download an orderform and post, fax or email it to us.

Order procedure

After you placed an order online, you receive a confirmation email immediately. If you place an order by fax, email or regular mail you will receive a confirmation email the same or next business day. With the confirmation you receive a unique order code, so we can check the status of your order at any time.

Shipping information

When we receive your order, we ship it the same or the next business day. Within the Netherlands, orders that are placed before 15:00 are shipped the same day.

Enter your country below for an estimate of the delivery time:

Shipping costs

With the table below you can estimate the shipping costs. The exact shipping costs will be calculated when you place an order.

Please select a country first to view detailed shipping information.

Payment options

You can pay with money transfer, cheque or cash on delivery (Europe), creditcard and many other online payment options. We prefer payment by money transfer, we have several international bank accounts to make this easy for you. Please see our bank account overview for more information.

Please select a country first to view detailed payment information.

Discrete packing and labeling

All packages are discretely packed, with only your address and a return address on the outside of the package.

Full Insurance

All packages have a full insurance. If the products do not arrive at your address for whatever reason, we start an investigation at the postal service that was used. This may take a while. If we have found out what has gone wrong with your package, we either send the package again or refund the payment.